Feedback is one of the most difficult and sensitive processes in groups. It is easy to hurt people with criticism, but false compliments are also unhelpful. Compliments often make us too complacent while criticism damages our self- esteem and can lead us to make unwise choices.
The one-dimensional question ‘What did you find good, what did you find bad?’ is therefore not necessarily helpful. In terms of what can be learned from feedback, it is better to ask yourself ‘What can I do with this criticism?’ In other words, see what can stay as it is , and what needs to change (but may have been good up till now).
It is not only about establishing what has not succeeded it is also about deciding whether and how to react. The model will help you to categorize the feedback you receive in order to clearly establish a plan of action.
It is also important to ask yourself honestly: ‘Which success or failure was in fact due to luck?’ Were you the winner of a match because the ball found its way into the net purely by chance? Do you really deserve this compliment?
